Guest FAQs
Q: What kind of company is UnitedHealthcare?
A: At UnitedHealthcare, we work to make
the health care experience better for everyone involved. We
combine our strength and stability with decades of experience
serving customers of all sizes. Take advantage of comprehensive
plan options, robust Web-based tools that simplify administrative
and health programs, comprehensive networks offering access
to high-quality physicians and hospitals, and more. Today, UnitedHealthcare,
along with sister company Uniprise, Inc., serves more than 28
million individual customers. We facilitate access to quality
care from more than 560,000 physicians and 4,800 hospitals across
all 50 states and in four international markets.
Q: What is special about UnitedHealthcare's
Chinese services?
A: In addition to adding Chinese to many
member materials and providing customer services in Chinese,
UnitedHealthcare also offer an in-language online physician
directory for selected regions. As a UnitedHealthcare member,
you will have access to Chinese physicians and other health
care professionals in many areas. Moreover, we have a dedicated
Chinese Web site that gives you access to needed information
24 hours a day, seven days a week.
Q: What wellness/disease prevention programs
does UnitedHealthcare provide?
A: UnitedHealthcare is aware of Asian-specific
health problems. As a member, you will have access to various
online wellness programs – including discount programs for non-covered
health care products and services – that are designed to improve
your quality of life. Plus, they're easily accessible via our
member Web sites and automatically come with your UnitedHealthcare
medical plan.
Q: What products can I get from UnitedHealthcare?
A: UnitedHealthcare provides a wide range
of products including HMO, PPO, SDHP, POS and ASO. Depending
on your needs, you may choose different types of products for
yourself and your family. Please contact a sales representative
for more detailed information.
Do you need a translator?
If you have received a document or any plan information which you don't understand, please call the customer service line. The phone number is on the back of your ID card and request for a translator. |
